Turning Adversity
into Strength

How India’s Top BFSI IT Leaders embraced the New Normal.

Looking back at 2020 one may wonder how we survived one of the most trying circumstances in recent memory. But, we didn’t just survive, we came out of this stronger as organizations and individuals. Collating learnings from the lockdown, we have put together stories & insights of top CIOs, IT Leaders, and digital changemakers who pioneered & executed digital transformation initiatives within their organizations to develop and build a robust IT infrastructure.

...Feet on the street became
fingers on the screen...
   Arpanarghya Saha - Chief Digital Officer,
Nippon India Mutual Fund

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“... We’re drawing a balance between digital and physical touch-points... ”
   Kirti Patil
Joint President - IT & Chief Technology Officer, Kotak Mahindra Life Insurance Co. Ltd.

We ran a survey with India’s leading banks, insurers, and financial services institutions to understand how the pandemic affected business goals and processes.

Business & IT teams had realigned their priorities as
Business Continuity & enabling Digital Channels became
the #1 agenda

BFSI businesses were fairly quick to roll out remote work infrastructure and continue critical operations and customer engagement activities. Half of the respondents agreed that IT plays a key role in executive management.

The primary focus for IT leaders during the initial phases of the lockdown was ensuring that core business applications were securely accessible as employees started working remotely.

For BFSI, being a high customer-touchpoint business, remote selling was a first. One of the first priorities for empowering sales teams was to provide them with remote customer engagement solutions, followed by productivity boosters & data insights.

Managers knowing when to intervene and coach their teams were considered as the main driver for sales productivity during the lockdown by over 90% of respondents.

When it comes to partnering with the startup ecosystem, 81.8% of business & IT leaders want platforms & solutions that are scalable & reliable.

Building a strong and secure cloud infrastructure and advanced data analytics will continue to remain technological priorities for IT Leaders in 2020 and 2021.

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Meet the Leaders who
helped their
organizations embrace
the new normal.

Akshay Dhanak

Ex. Chief Information Officer

Magma Fincorp Ltd

Anjali Malhotra Nanda

Ex. Chief Customer, Digital, Marketing & IT Officer

Aviva India

Arpanarghya Saha

Chief Digital Officer

Nippon India Mutual Fund

Ekhlaque Bari

Ex. Chief Technology Officer

Fullerton India

Goutam Datta

Chief Information & Digital Officer

Bajaj Allianz Life Insurance

Gururaj Rao

Former VP & CIO

Mahindra & Mahindra Financial Services Limited

Kirti Patil

Joint President - IT & Chief Technology Officer

Kotak Mahindra Life Insurance Co. Ltd

Subhojit Roy

Ex. Senior Vice President & Head of IT

SBI Mutual Fund

Mukesh Malik

Chief Operating Officer

Aditya Birla Capital

Nitin Agarwal

Ex. President & Group CIO

Edelweiss Financial Services

Parag Kulkarni

Chief Information Security Officer

Bajaj Finance Ltd (Auto Finance Division)

Prasanna Lohar

Head of Technology – Digital

DCB Bank Ltd

Puneet Kaur Kohli

Former Chief Technology & Information Officer

Manappuram Finance Limited

Rupesh Mehta

Former Vice President - IT

Aegon Life Insurance

K. V. Dipu

President & Head - Operations & Customer Service

Bajaj Allianz General Insurance

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