Turning Adversity
into Strength
How India’s Top BFSI IT Leaders embraced the New Normal.
Looking back at 2020 one may wonder how we survived one of the most trying circumstances in recent memory. But, we didn’t just survive, we came out of this stronger as organizations and individuals. Collating learnings from the lockdown, we have put together stories & insights of top CIOs, IT Leaders, and digital changemakers who pioneered & executed digital transformation initiatives within their organizations to develop and build a robust IT infrastructure.
...Feet on the street became
fingers on the screen...
Arpanarghya Saha - Chief Digital Officer,
Nippon India Mutual Fund
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“... We’re drawing a balance between digital and physical touch-points... ”
Kirti Patil
Joint President - IT & Chief Technology Officer, Kotak Mahindra Life Insurance Co. Ltd.
We ran a survey with India’s leading banks, insurers, and financial services institutions to understand how the pandemic affected business goals and processes.
Business & IT teams had realigned their priorities as
Business Continuity & enabling Digital Channels became
the #1 agenda
BFSI businesses were fairly quick to roll out remote work infrastructure and continue critical operations and customer engagement activities. Half of the respondents agreed that IT plays a key role in executive management.
The primary focus for IT leaders during the initial phases of the lockdown was ensuring that core business applications were securely accessible as employees started working remotely.
For BFSI, being a high customer-touchpoint business, remote selling was a first. One of the first priorities for empowering sales teams was to provide them with remote customer engagement solutions, followed by productivity boosters & data insights.
Managers knowing when to intervene and coach their teams were considered as the main driver for sales productivity during the lockdown by over 90% of respondents.
When it comes to partnering with the startup ecosystem, 81.8% of business & IT leaders want platforms & solutions that are scalable & reliable.
Building a strong and secure cloud infrastructure and advanced data analytics will continue to remain technological priorities for IT Leaders in 2020 and 2021.
Meet the Leaders who
helped their
organizations embrace
the new normal.
Ex. Chief Information Officer
Magma Fincorp Ltd
Ex. Chief Customer, Digital, Marketing & IT Officer
Aviva India
Chief Digital Officer
Nippon India Mutual Fund
Ex. Chief Technology Officer
Fullerton India
Chief Information & Digital Officer
Bajaj Allianz Life Insurance
Former VP & CIO
Mahindra & Mahindra Financial Services Limited
Joint President - IT & Chief Technology Officer
Kotak Mahindra Life Insurance Co. Ltd
Ex. Senior Vice President & Head of IT
SBI Mutual Fund
Chief Operating Officer
Aditya Birla Capital
Ex. President & Group CIO
Edelweiss Financial Services
Chief Information Security Officer
Bajaj Finance Ltd (Auto Finance Division)
Head of Technology – Digital
DCB Bank Ltd
Former Chief Technology & Information Officer
Manappuram Finance Limited
Former Vice President - IT
Aegon Life Insurance
President & Head - Operations & Customer Service
Bajaj Allianz General Insurance
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