{"id":36611,"date":"2022-09-15T10:25:43","date_gmt":"2022-09-15T10:25:43","guid":{"rendered":"https:\/\/vymo.com\/press\/?p=36611"},"modified":"2025-08-11T07:29:28","modified_gmt":"2025-08-11T07:29:28","slug":"new-report-by-vymo-highlights-challenges-opportunities-for-banks-and-insurers-to-serve-indonesias-changing-demographic","status":"publish","type":"post","link":"https:\/\/vymo.com\/press\/new-report-by-vymo-highlights-challenges-opportunities-for-banks-and-insurers-to-serve-indonesias-changing-demographic\/","title":{"rendered":"New Report by Vymo highlights challenges &#038; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]New Report by Vymo highlights challenges &amp; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic.<\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Transforming the role of the agent into supercharged advisors can help financial services serve a predominantly digital consumer class.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400; text-align: left;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is an opportunity to improve financial well-being by developing a partner ecosystem to bundle financial products with value-added services.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/vymo.com\/?utm_source=digital&amp;utm_medium=PR&amp;utm_campaign=future+of+workforce+Indonesia\"><span style=\"font-weight: 400;\">Vymo<\/span><\/a><span style=\"font-weight: 400;\">, a Gartner-recognized leader in sales engagement solutions for financial services, published a study highlighting Indonesia\u2019s digital sales &amp; distribution workforce trends as the financial service industry returns to a state of normalcy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The report, titled \u2018<\/span><b>New Realities of Customer Personalization in Financial Services<\/b><span style=\"font-weight: 400;\">\u2019, also outlines the various challenges financial institutions must overcome to serve the new demographies,\u00a0 and how banks and insurers need to upgrade existing engagement strategies to best serve their end customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Indonesia\u2019s Financial Services Authority OJK, \u201cIndustrial revolution 4.0 is about digital transformation. The revolution demands banks to adapt and conduct changes.\u201d\u00a0 The report analyzes how:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">73% of consumers say a differentiated experience, not just an acceptable experience, is what it takes for a customer to remain loyal;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leading banks and insurers will use relevant and responsible personalization as a key differentiator to create loyal clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dedicated advisors will be responsible for creating stronger brand loyalty for customers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Financial service institutions will need to build a salesforce that can adapt, attract and retain the loyalties of Indonesia\u2019s digital-savvy consumer class with considerable spending power.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cPreviously, lifestyle insurance was based on life stages. Someone starts a family, you talk to them about the increased cover they need. They change their jobs, there\u2019s a salary hike, you advise them to set aside a part as insurance. But today, you can\u2019t meet them in person. Here\u2019s where technology enables remote engagement with customers,\u201d says <\/span><b>Rajesh Sabhlok, Managing Director &#8211; Asia Pacific of Vymo. <\/b><span style=\"font-weight: 400;\">\u201cYou read the digital footprint of the customer, analyze it, and make it prescriptive for the advisors to engage and sell more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the quality of financial products and services from data utilization has improved significantly, customer expectations in terms of product relevance, personalized buying experience, and post-sales support are key differentiators in the digital landscape. Vymo\u2019s report breaks down how banks and insurance companies can leverage these differentiators to create a loyal client base.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>About Vymo<\/b><\/p>\n<p><a href=\"https:\/\/vymo.com\/?utm_source=digital&amp;utm_medium=PR&amp;utm_campaign=future+of+workforce+Indonesia\"><span style=\"font-weight: 400;\">Vymo<\/span><\/a><span style=\"font-weight: 400;\"> is the Sales Engagement Platform of choice for 65+ global financial institutions, including AIA, Berkshire Hathaway, BNP Paribas, AXA, Generali, Sunlife, and FE Credit. Vymo helps improve sales outcomes through bottom-up insights and interventions. Vymo is recognized by Gartner\u00ae as a Representative Vendor in the Sales Engagement Market Guide and is funded by Bertelsmann India Investments, Emergence Capital, and Sequoia Capital.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information, visit <\/span><a href=\"https:\/\/vymo.com\/?utm_source=digital&amp;utm_medium=PR&amp;utm_campaign=future+of+workforce+Indonesia\"><span style=\"font-weight: 400;\">https:\/\/vymo.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Resources<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Know more about sales engagement effectiveness &#8211; <\/span><a href=\"https:\/\/vymo.com\/why-vymo\/?utm_source=digital&amp;utm_medium=PR&amp;utm_campaign=future+of+workforce+Indonesia\"><span style=\"font-weight: 400;\">https:\/\/vymo.com\/why-vymo<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Talk to an expert &#8211; <\/span><a href=\"https:\/\/vymo.com\/request-a-demo?utm_source=digital&amp;utm_medium=PR&amp;utm_campaign=future+of+workforce+Indonesia\"><span style=\"font-weight: 400;\">https:\/\/vymo.com\/request-a-demo<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><b>Media Contact<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Gunjan Saha<\/span><\/p>\n<p><span style=\"font-weight: 400;\">pr@getvymo.com<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]New Report by Vymo highlights challenges &amp; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic. Transforming the role of the agent into supercharged advisors can help financial services serve a predominantly digital consumer class. There is an opportunity to improve financial well-being by developing a partner ecosystem to bundle financial products with value-added [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Report by Vymo highlights challenges &amp; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vymo.com\/press\/new-report-by-vymo-highlights-challenges-opportunities-for-banks-and-insurers-to-serve-indonesias-changing-demographic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Report by Vymo highlights challenges &amp; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]New Report by Vymo highlights challenges &amp; opportunities for Banks and Insurers to serve Indonesia\u2019s changing demographic. 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