1. How has COVID impacted the insurance industry in Thailand?
2. What are key takeaways from the pandemic, for insurance agents ?
3. From an agency perspective, what are the areas in the workflow that need immediate digitizing?
The ultimate goal is to make customer experience better through digitization. At Krungthai AXA, we are adopting digitization to accelerate agency sales, empower the sales teams with data to sell better to our customers.
4. Looking into the future, how will the agency workflow change in the next decade?
The systems will be more accessible and effective. We will continue to invest in tools to strengthen sales performance. At Krungthai AXA, we have a diversified customer profile across generations, so while there will be digital transformation, it will be a steady one to accommodate our diverse customer profile.