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2020/04/09 14:00:00

Re-Imagining Customer Approach during a Crisis

Defining CX benchmarks for a post-COVID world

Thursday, 9th April 2020 | 02:00 PM IST | 08:30 AM GMT

Reserve your spot today!

Business continuity for all major enterprises has been impacted by the COVID-19 pandemic. As work-from-home has now become the norm, customer-facing teams are still coping with this unprecedented situation.

During these difficult times, thoughtful and caring customer experiences can build long-lasting relationships made of trust and loyalty. Join us in the webinar as we share tips and insights on how to drive customer engagements during a time of crisis.

In this webinar, you’ll understand -

  • How do customer priorities change during a crisis?
  • What should you differently from business as usual?
  • How can you improve customer engagement and trust?
  • How can you pre-empt and manage escalations?
  • How can you coach your customer-facing teams?

Speaker

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Rajesh Sabhlok

Chief Customer Officer, Vymo

Rajesh brings with him 20+ years of experience in the financial services industry across Asia-Pacific. Prior to joining Vymo, he served as the Head of Strategy and Innovation for leading insurer Willis Towers Watson.