Discover what our experts reveal about the powerful forces reshaping debt collections across the financial services landscape.
“Digitization will achieve much of what human interaction does today, maybe even more. AI, regulation, and customer empowerment are evolving together, and that changes everything.”
– Yamini Bhat, Co-Founder & CEO, Vymo
“The real shift in collections isn’t just about efficiency, it’s about moving from chasing payments to building trusted, data-driven relationships that last.”
– Raman Chaudhary, Director & Head of Pre-Sales Solutions, Vymo
“When you distinguish a ‘can’t pay’ customer from a ‘won’t pay’ one, empathy becomes actionable, helping you design retention strategies that actually work.”
– Sejal Shethia, Head – Unsecured Products, Federal Bank
